Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with its original tags and in its original packaging. You will also need to provide your receipt or proof of purchase.

To request a return, please contact us at thepomeranianshop@gmail.com. Once your return has been approved, we will provide instructions explaining how and where to send your package.

Returns must be sent to:

C/ Aragó 100, 4ºB
Palma de Mallorca, Islas Baleares
Spain

Items returned without first requesting and receiving approval will not be accepted.

Unless the product is defective, damaged or incorrect, return shipping costs are the customer’s responsibility.

For any questions regarding returns, please contact us at thepomeranianshop@gmail.com.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it. Contact us immediately if your item is defective or damaged, or if you have received the wrong product, so that we can assess the issue and make it right.

Please email thepomeranianshop@gmail.com with your order number and clear photographs showing the problem.

If the issue is caused by a manufacturing defect or an error on our part, you may choose between:

• A free replacement.
• A full refund.

Custom and Personalized Products

Because personalized products are made especially for you, we cannot accept returns or exchanges due to a change of mind, an incorrect size selection or information entered incorrectly by the customer.

This includes custom T-shirts featuring a photograph, name or other personalized design.

However, if your personalized item arrives with a manufacturing defect or an error caused by us, such as an incorrect name, incorrect design or defective print, please contact us within 14 days of receiving your order.

Include your order number and a clear photograph of the item. Once the issue has been reviewed, you may choose between:

• A free replacement with the corrected design.
• A full refund.

Please review all names, photographs and personalization details carefully before placing your order.

Standard T-Shirts and Non-Personalized Products

We accept returns of non-personalized products within 30 days of delivery, provided that the item is unworn, unused, has its original tags and is returned in its original packaging.

Unless the item is defective, damaged or incorrect, return shipping costs are the customer’s responsibility.

Sizing

Please check the size guide carefully before placing your order.

We cannot accept size exchanges or returns for personalized products when the size ordered matches the size selected by the customer.

For eligible non-personalized items, you may request a return in accordance with the conditions stated above.

Exceptions and Non-Returnable Items

Certain products cannot be returned, including:

• Personalized or custom-made products.
• Gift cards.
• Personal-care products.
• Perishable goods.
• Hazardous materials, flammable liquids or gases.

Please contact us before ordering if you have questions about whether a particular product is eligible for return.

Discounted or sale items may be non-returnable unless otherwise required by applicable consumer law or the item is defective, damaged or incorrect.

Exchanges

The fastest way to receive a different product is to return the item you currently have and, once the return has been approved, place a separate order for the new item.

Personalized products cannot be exchanged due to sizing choices, changes of mind or customer-provided personalization errors.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return an eligible order within 14 days of receiving it, for any reason and without providing justification.

The item must be returned in the same condition in which it was received: unworn, unused, with its original tags and in its original packaging. You will also need to provide your receipt or proof of purchase.

This right does not apply to products that have been made to order or clearly personalized for you, except where the item is defective, damaged or incorrect.

Refunds

We will notify you once we have received and inspected your return. We will then confirm whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at thepomeranianshop@gmail.com.